Microsoft Teams Direct Routing

What is Teams Direct Routing?

Microsoft Teams Direct Routing is a feature in Teams through which a company can connect their existing, external office phone system or VoIP Trunk Lines to Teams.  The biggest end-user benefits of Direct Routing are from a workflow standpoint:  users can make calls from anywhere via their office phone line directly through teams on PC, Mac, and smartphone devices.

If you’re researching this topic, you’ll likely come across some key terms such as:

  • SBC – Session Border Controller, which is a device that protects and regulates calls, video, chat and other communications over data networks. These can be hosted on-premises or in the cloud.
  • PSTN – Public Switched Telephone Network – the network of traditional physical telephone lines.
  • PBX – Private Branch Exchange – this is the private telephone network or system that a company uses which provides both internal and external calling.
  • SIP Trunks – Session Initiation Protocol Trunks are digital phone lines that provide dial tone to PBX phone system across the Internet.

Quite frankly you can get lost in the various ways to implement Direct Routing in Teams.  Read on to see if Teams Direct Routing is for you and, if so, how Big Cloud Consultants’ solution is quick and hassle-free.