Big Cloud Consultants

Leverage Luware Nimbus as Your Microsoft Teams Contact Center Solution

Luware Nimbus is the contact center solution certified for Microsoft Teams. Let Big Cloud help you elevate your Microsoft Teams functionality with the modules best suited for your organization.


Modernize Your Microsoft Teams Environment with A Contact Center Solution

Implement a contact center solution for Microsoft Teams, powered by Luware Nimbus. Designed to easily integrate with MS Teams, Luware Nimbus extends the functionality of your platform. By leveraging the product’s modules, you can simplify communications by using Microsoft Teams as your single communication platform.

Luware Nimbus ms teams solution logo

Why Use Luware Nimbus as Your Contact Center Solution?

A contact center solution, like Luware Nimbus, builds a multi-touchpoint ecosystem for effective customer communication within your Microsoft Teams environment, maintaining call and video streams in a unified and encrypted platform.


Luware Nimbus integrates seamlessly with the Microsoft Teams UI to centralize internal and external interactions, allowing employees to continue using the familiar communication platform for project collaboration and as a secure customer touchpoint.


Luware Nimbus utilizes Power BI for in-depth analysis, allowing employees to access real-time or historical service reports. Nimbus helps analyze call volume statistics, performance, and categorizes calls with codes and tags.


The seamless nature of Luware Nimbus extends beyond Microsoft Teams alone. It integrates with Microsoft 365, Power Automate, CRMs, ERPs, ticketing tools, and many other platforms without a single line of code required to get started.


Leverage workflow templates to set up intuitive workflows without having to get your IT team involved, including announcements, call distribution, auto-attendants, transfers, queues, and contact information with Luware Nimbus.


Easily control user permissions, assign roles, activate or deactivate users, and edit workflows all from within the Microsoft Teams interface through the contact center solution’s Admin Portal with Luware Nimbus.


Work with Big Cloud Consultants

Big Cloud Consultants’ extensive and expansive experience in Microsoft Teams allows us to implement a tailored Microsoft Teams call center solution for your business using Luware Nimbus.

Microsoft Teams Experts

Our Microsoft Teams experts help you seamlessly implement Luware Nimbus as your Microsoft Teams call center solution, avoiding common hurdles, challenges, or hiccups along the way.

Ongoing Continuous Support

We provide consistent support, from implementation to long after Luware Nimbus is deployed, so you can rest assured you are getting a complete call center solution that just works, from day one and beyond.

Client-Focused Process

Our experts are dedicated to your satisfaction, and ensure we align with your business objectives when implementing the Luware Nimbus contact center solution on Microsoft Teams for your organization.

Comprehensive Training

We will provide your team with comprehensive training so you can take advantage of the full capabilities of the Luware Nimbus call center solution for Microsoft Teams, and ensure the adoption process is made simple.


A Modular Customer Service Experience

Luware Nimbus’ modules can be mixed and matched to fit the needs of your organization. By using more than one module, you can extend the functionality of the solution further to tailor it to your needs.

Cloud-native Contact Center

Implement productivity tools and get access to real-time insights with Luware Nimbus, the contact center solution that integrates seamlessly with your Microsoft Teams environment to provide a modern workplace for your employees. With its modern technology, it grows and adapts with you to increase the flexibility and quality of your contact center solution.

Enterprise & Advanced Routing

Customize Luware Nimbus to fit the needs of your organization. Simply add basic contact center functionalities with the Enterprise Routing module, or extensive workflow functionalities with the Advanced Routing module to direct calls, queues, and make routing decisions according to your preferences.

Enhanced Attendant Console

Deploy enhanced call management by easily integrating your phone directory or CRM to gain insights on every call. Manage queues and make transfers with ease to empower your receptionists and operators to deliver exceptional customer experiences. Manage all customer touchpoints in one powerful solution.

MS Teams Contact Center Solution Client

Contact Center Client Kris Wilson

Valued Contact Center Solution Clients


Get in Touch with Contact Center Solution Experts

We can help you transform the Microsoft Teams platform into a modern customer service hub by implementing a full-scale contact center solution to create a superior customer experience. Reach out to our experts to discuss which modules fit your needs best.

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