Software Vulnerability Process

Big Cloud Consultants utilizes and recommends products that meet the highest standards of quality and security. However, there are occasions where vulnerabilities may be discovered. This would include new types of exploits that may be developed after the implementation or release of a product.

Big Cloud takes every vulnerability report very seriously and we are committed to resolving issues in a timely manner in order to quickly mitigate associated risks.

Vulnerability Definition
A Security Vulnerability is defined as a weakness or flaw found in a product or related service component(s) that could be exploited. It may allow an attacker to compromise the product’s integrity. At the same time, it may undermine the regular behavior of the product even when properly deployed in supported configuration. This includes situations wherein the confidentiality (e.g. source code) of a product or service component(s) may be negatively affected.

Traditional product bugs and malware can also negatively affect the operation of a product. However, for the purpose of this process, these are not included in the definition of a security vulnerability.

Any suspected vulnerabilities should be reported to Big Cloud Consultants either via email at or by calling Big Cloud Support at 828-348-1515.